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Why Consumer Reports and J.D. Power Are So Different

NY Times -- When Consumer Reports issued its 2012 Annual Auto Reliability Survey on Monday, the big news was that Ford had slid once again in the rankings, coming to rest in 27th place out of 28 brands included in the analysis.

That news also placed a focus on Jaguar, which was at the bottom of the list for the second consecutive year.

It all seemed so clear, unless one was also familiar with several studies done by J.D. Power & Associates, the market research firm.

Then one might say: “Wait a minute. I thought Jaguar had done well recently.”

And it had done well in one of those studies. The J.D. Power 2012 Initial Quality Study put Jaguar in the No. 2 spot (tied with Porsche) just behind the first-place Lexus.

If that seems puzzling in light of the Consumer Reports study, it can also seem strang


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Submitted Oct 31, 2012 By: TruthMatters
Category: Daily News Article Discussions > Topics Add to favorite topics  
Author Topic: Why Consumer Reports and J.D. Power Are So Different Back to Topics
REPLIES (newest first) Post a Reply
remay
Champion Author Houston

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Message Posted: Nov 1, 2012 7:35:10 AM

I never TRIED to compare them. Why WOULD someone? One is a REAL-world scenario, the other is .... who knows what.
blupupher
Champion Author Houston

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Message Posted: Nov 1, 2012 7:28:13 AM

different set of statistics.
virostek
Veteran Author Virginia

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Message Posted: Nov 1, 2012 7:04:04 AM

I thought JD powers is an advertisement and was created by ad men to sell cars?
clermont40miles
Champion Author Cincinnati

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Message Posted: Oct 31, 2012 10:55:56 PM

Intended audience plays a large part of these reports. Different viewpoints and purposes.

I don't pay attention to any of them.
camaro_man
Champion Author Kitchener-Waterloo

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Message Posted: Oct 31, 2012 8:49:59 PM

all who pays the most
elhefe2003
Sophomore Author New Orleans

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Message Posted: Oct 31, 2012 8:44:07 PM

This just shows you when you go to make a large purchase do your homework. Look at it from all sides. Not just one source.
sillywagon
Champion Author New York

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Message Posted: Oct 31, 2012 8:43:37 PM

Sounds like Consumer Reports does a better analysis. J.D. Power? What? Do they expect car owners to only own a car for 90 days?
rjhenn
Champion Author Des Moines

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Message Posted: Oct 31, 2012 6:59:16 PM

As usual, most posters don't even bother to read the article.

And some are just posting for points, cluttering the topic up with noise.

From the General Forum Guidelines: Please keep your points earning posts in the Just For Fun forum.

[Edited by: rjhenn at 10/31/2012 8:00:28 PM EST]
bwatchingu
Champion Author Arkansas

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Message Posted: Oct 31, 2012 5:55:35 PM

hmmm
trekmanKY
Champion Author Kentucky

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Message Posted: Oct 31, 2012 5:39:35 PM

I see! I think!
scubadaniel
Champion Author Dayton

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Message Posted: Oct 31, 2012 5:31:34 PM

Companies know how to game the system.
voyagerkim
All-Star Author Los Angeles

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Message Posted: Oct 31, 2012 5:31:33 PM

Guess Ford forgot to "grease" Consumer's palms!
PoohMcGoo
Champion Author Alabama

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Message Posted: Oct 31, 2012 5:27:31 PM

Sounds like JD is full of crap.
shea33
Champion Author Pensacola

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Message Posted: Oct 31, 2012 5:20:58 PM

it's whoever is paying the bills
ramshot412
Champion Author Riverside

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Message Posted: Oct 31, 2012 5:11:30 PM

Okay.
032946
Champion Author Twin Cities

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Message Posted: Oct 31, 2012 5:08:21 PM

OK
silvershark69
Champion Author Minnesota

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Message Posted: Oct 31, 2012 5:07:17 PM

I take their reports with a grain of salt, and not much more. Consumer Reports I have read on other topics and again I go OK and thats it.
mycar2
Champion Author Akron

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Message Posted: Oct 31, 2012 5:05:55 PM

most people don't even look at the ratings, they go with the car they like
oppdetcon
Champion Author Ottawa

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Message Posted: Oct 31, 2012 5:05:14 PM

OK
SUPERQUACK
Champion Author Sacramento

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Message Posted: Oct 31, 2012 5:04:24 PM

GOT IT
medic319
All-Star Author Akron

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Message Posted: Oct 31, 2012 5:02:57 PM

Abk is right... Different metrics.
arcaneradio
Champion Author Michigan

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Message Posted: Oct 31, 2012 4:55:47 PM

k
abk
Champion Author Utah

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Message Posted: Oct 31, 2012 4:55:30 PM

Different metrics.
ttfn5tigger
Champion Author Indianapolis

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Message Posted: Oct 31, 2012 4:55:12 PM

highest bidder gets what they want printed.
merlinMalo
Champion Author San Antonio

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Message Posted: Oct 31, 2012 4:52:27 PM

OK
splitrman
Champion Author Victoria

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Message Posted: Oct 31, 2012 4:49:47 PM

It shows how important it is to do your research and know where the researchers interests are.
ESCORT6768
Champion Author Iowa

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Message Posted: Oct 31, 2012 4:48:44 PM

I never use them. Probably should do some research, but for the past ten years I have the dealer let me know when this one family trades. Car usually has less then 20,000 on them and complete maintenance records including fuel record. I talk to the previous owner and so far I have been very pleased with the cars I buy.
bobsalwaysmt
Champion Author Long Island

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Message Posted: Oct 31, 2012 4:47:00 PM

Figures lie & liars figure
Ken2OD
Champion Author Grand Rapids

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Message Posted: Oct 31, 2012 4:46:53 PM

My pocketbook won't even allow me to think about a JAG!
Voltus
Champion Author Miami

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Message Posted: Oct 31, 2012 4:46:05 PM

BS... safest and best SUV all times: Ford Explorer
aarrrt
Champion Author San Diego

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Message Posted: Oct 31, 2012 4:45:32 PM

Statistics at work, nothing more.
FOURXFOUR
Champion Author Boston

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Message Posted: Oct 31, 2012 4:42:08 PM

wow
TelsaOR
Champion Author Oregon

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Message Posted: Oct 31, 2012 4:40:43 PM

On a survey the first question asked of the company, is what result do you want? the same for statistics.
roland1971
Champion Author Virginia

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Message Posted: Oct 31, 2012 4:39:34 PM

ok
rski
Sophomore Author Massachusetts

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Message Posted: Oct 31, 2012 4:36:48 PM

...marketing.
Straitliner
Champion Author Illinois

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Message Posted: Oct 31, 2012 4:35:54 PM

I dont use either one. Waste of time.
Bobmilan
Champion Author Louisville

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Message Posted: Oct 31, 2012 4:35:41 PM

Great article. Kinda like differnece between Fox and major networks on news. You need to know their bias.

Cheers.
gumbyrex
Champion Author Fresno

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Message Posted: Oct 31, 2012 4:29:08 PM

Great information to have for consumers who are considering purchasing a vehicle. The more information available to a consumer,the more it increases the chance the consumer will make a purchasing decision he/she can live with.
hibsaw
Champion Author Mississippi

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Message Posted: Oct 31, 2012 4:29:01 PM

The ones that passes the most money under the table get the best reviews.
ntass1
Champion Author Edmonton

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Message Posted: Oct 31, 2012 4:26:51 PM

the more you know the less you know?
snell snail
Champion Author Atlanta

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Message Posted: Oct 31, 2012 4:26:15 PM

...because they are 'funded' by different, divergent sources....duh
waynemustang
Champion Author Indiana

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Message Posted: Oct 31, 2012 4:21:57 PM

Informative.
heysailor
Champion Author Pittsburgh

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Message Posted: Oct 31, 2012 4:20:40 PM

This comes from the suits pushing things into production before they're ready. Driven a Ford lately?
SavinOnFuel
Champion Author Gary

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Message Posted: Oct 31, 2012 4:16:25 PM

Any story can be spun but the spin-meisters
KillChain
Champion Author Albuquerque

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Message Posted: Oct 31, 2012 4:16:08 PM

It still comes down to the car consumer doing their research.
frugalking
Champion Author Twin Cities

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Message Posted: Oct 31, 2012 4:12:04 PM

Okay.
Caribou2011
Champion Author Ohio

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Message Posted: Oct 31, 2012 4:11:04 PM

J.D. Power takes money for advertising, consumer reports does not.
belladog
Champion Author Mobile

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Message Posted: Oct 31, 2012 4:07:19 PM

ok
RAC110
Champion Author Massachusetts

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Message Posted: Oct 31, 2012 4:06:57 PM

so when buying look at both
srchr
Champion Author San Jose

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Message Posted: Oct 31, 2012 4:04:03 PM

pick and choose
BeatOPEC
Champion Author Indianapolis

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Message Posted: Oct 31, 2012 4:03:17 PM

I had no idea of the differences. Good to know.
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